FAQ

Do I need a credit card to rent a car?

Yes, it mandatory to have a credit card to rent a car.

By mutual agreement with all the Portuguese Car Hire Companies it is essential to sign and leave a Credit Card slip to rent one of our cars.
We only accept credit cards. Prepaid credit card, virtual credit card or debit card are not accepted.
Reason:
- You are renting a car not buying, it's a movable asset, we need an guarantee and a commitment that the car will be returned to us and in the same condition as collected.
- Negligence is not covered by any extra insurance
- Electronic tolls (the tolls operator has at least 48 hours delay sending the readings)
- Road Fines
- Missing fuel
- Garage bills related with fuel mistake
- Etc

Do I have to pay for extra drivers?

Extra drivers are free of charge, you can add as many drivers you wish. The driving licences for all drivers must be present upon car collection.

Toll refund?

If you paid 1.85€ toll deposit and you don't use the toll roads your deposit will be refunded within 21 days after car return.

All toll deposits must be done by card.

REMAINING TOLL VALUES ARE NOT REFUNDED

Where is your Office in Faro Airport?

Our office is situated 400m from car park 4 in Faro Airport in Masterent Office Park. This is the address: Rua Samuel Gacon, 9 - MARTERENT OFFICE PARK, 8005-282 Montenegro, Faro - Portugal

Fuel Policy

We don’t charge fuel on arrival. Whatever fuel level is in the car when you collect it is the same level you must return, if you collect it with a full tank you must return it with a full tank, if is just 1/4 tank you must return it with a 1/4 tank. If you forget to return the car with the same amount of we will charge you the missing fuel.

What's your Company policy?

We concentrate our efforts on each individual client's satisfaction providing the 1st class service they deserve.

We offer a fast, friendly, professional yet informal service and round the clock support.

Please feel free to call direct at any time. You can also book calling our office or sending an email to me or to our reservations email at info@amoita.com.

In case of an accident or car malfuntion what should we do?

In case of an accident you should contact immediately the police and us. Either an accident or a car malfuntion, we have a 24 hours service phone which you can contact at anytime. We'll replace the vehicle immediately and you'll be able to continue your holidays without worries.

Can I rent a car wherever in Portugal?

We deliver and return cars in all Algarve territory and in Lisbon, Oporto and Faro Cities and Airports.

How do you make the service faster than other car rental Companies?

Dear Sir, we'll be waiting for you with the rental agreement already filled and the car ready in the car park. Why it would take long? If you fill the "fast track" form when submitting the reservation you'll just have to sign the rental agreement, check the car and drive, which means not more than 5 minutes since you pass the customs and you’ll be ready to go and enjoy your stay...

What type of cars do you rent?

We rent all type of cars for passangers vehicles and cargo vans. From 4 passangers up to 9 we have all type of cars. We also rent automatic gearbox cars and people carriers. Please check out "Fleet Guide" clicking on the top menu inbound-link.

If I have a package policy on my car at home do I need any extra insurance when I rent?

When you rent with us you have included a Liability Insurance and a CDW. So there is no need for an additional insurance. In case you want to eliminate the deductilbe (excess amount) you can purchase the additional Super CDW.

Are prices in pounds or euros?

All prices published in this site are in Euros. We also accept English Pounds, US Dollars and Canadian Dollars. We'll apply the daily Exchange rates to convert Euros in Pounds or in Dollars.

Is it possible to hire a car from Oporto and return it to Faro?

It is possible but the cost for dropping the vehicle in a different location so far may be very expensive (500Km). If the rental period is long we can work our a special price for the drop off fee. There is a fixed fee of 150,00 Euros for one ways between the Algarve and Oporto and Vice Versa.

Do all of your cars have air conditioning as standard

Yes, all the vehicles we rent have air conditioning as standard.

What is the extra charge if i rent a car in Lisbon but return it in the Algarve?

One way rental between Lisbon and the Algarve and vice versa will have applied 100€ fee only if the rental period is less than 7 days.

Can cars go into spain & what are the arrangements regarding breakdowns & insurance

Cars are allowed to go to Spain but there is and additional insurance (Green Card for Spain) to be purchased. This additional insurance activates the travel assistence outside Portugal. All vehicles are suplied with CDW insurance. The Client can purchase the additional Super CDW to eliminate the deduclible (deduce it to Zero). This eliminates the renter responsability for breakdowns and damages. Tires, lost keys, fuel mistakes, clutch and steering wheel box not included.

About Portuguese toll roads?

In order to provide a comfortable rental experience, without worries and to avoid traffic queues at the tolls, we have the automatic toll payment service from VIA VERDE, it is mandatory for all car rentals, whatever the rental period is. This service includes all national tolls, bridges and parks at Lisbon, Faro and Porto airports.

The service has a cost of €1,85 per day of rental up to a maximum of €18,50 per rental per month. Calculations will be completed within a few days of the return of the vehicle. The charges for the tolls will be charged to the credit card provided. A full refund will however be available if zero charges are incurred. This refund will be made to the credit card provided within 21 days.

Example:

Being so cheap can you guaranty a good quality service?

We may not be the cheapest, but as good as you can get for a reasonable price. Fast, friendly and very professional, and the cars are in perfect conditions... We manage well the balance between "value for the money"! It's all about the 1st class service we provide (24/7 assistence and reliable cars).